{"id":29524,"date":"2026-07-28T14:19:10","date_gmt":"2026-07-28T14:19:10","guid":{"rendered":"https:\/\/cnteaclayart.com\/?page_id=29524"},"modified":"2026-08-06T14:46:34","modified_gmt":"2026-08-06T14:46:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/cnteaclayart.com\/ms\/faqs\/","title":{"rendered":"Soalan Lazim"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29524\" class=\"elementor elementor-29524\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-fad650b wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"fad650b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa6c2b2 elementor-widget elementor-widget-heading\" data-id=\"fa6c2b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Soalan Lazim<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea357fd e-con-full e-flex e-con e-child\" data-id=\"ea357fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-628c20e elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"628c20e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb86fa6 wd-el-breadcrumbs text-left elementor-widget elementor-widget-wd_wc_breadcrumb\" data-id=\"bb86fa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_wc_breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"wd-breadcrumbs woocommerce-breadcrumb\" aria-label=\"Petunjuk navigasi\">\t\t\t\t<span class=\"wd-last\">\n\t\t\t\t\tRumah\t\t\t\t<\/span>\n\t\t\t<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0c851b9 e-flex e-con-boxed e-con e-parent\" data-id=\"0c851b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-deb292b wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"deb292b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">PENGHANTARAN, PESANAN &amp; PEMBAYARAN<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7adbfd9 e-flex e-con-boxed e-con e-parent\" data-id=\"7adbfd9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53168feb e-con-full e-flex e-con e-child\" data-id=\"53168feb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-185de16c wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"185de16c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">PENGHANTARAN<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35ea11e3 elementor-widget elementor-widget-wd_accordion\" data-id=\"35ea11e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tBagaimana untuk menjejak pesanan saya?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Setelah pesanan anda dihantar, anda akan menerima e-mel pengesahan penghantaran yang mengandungi nombor penjejakan dan pautan ke halaman penjejakan pesanan. Jika anda mempunyai sebarang pertanyaan, sila e-mel kami di info@cnteaclayart.com<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tBerapa lama masa penghantaran pesanan saya?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Jumlah masa menunggu = masa pemprosesan pesanan + masa penghantaran<\/p><p>Untuk semua pesanan, biasanya mengambil masa 1\u20133 hari bekerja untuk memproses pesanan anda. Pesanan dihantar dari Isnin hingga Jumaat kecuali cuti umum. Anda akan menerima e-mel pengesahan penghantaran dengan nombor penjejakan setelah pesanan dihantar dari gudang. Biasanya untuk penghantaran antarabangsa, sila benarkan 2\u20133 minggu untuk penghantaran.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f1e5ace e-con-full e-flex e-con e-child\" data-id=\"5f1e5ace\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d72353d wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"4d72353d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">PERINTAH<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45baf916 elementor-widget elementor-widget-wd_accordion\" data-id=\"45baf916\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tBolehkah saya membatalkan pesanan saya?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Anda boleh membatalkan pesanan anda selagi pesanan belum diproses, dan anda akan menerima bayaran balik penuh dalam 1\u20133 hari bekerja. Walau bagaimanapun, kami tidak dapat membatalkannya jika ia telah diproses dan dihantar. Jika pelanggan bertegas untuk membatalkan sebelum penghantaran, kami akan mengenakan yuran penyimpanan semula sebanyak 15% untuk pemprosesan.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u9996\u9875 SHIPPING, ORDER &amp; PAYMENT SHIPPING How to track my order? Once your orders shipped, you will receive a shipping<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29524","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cnteaclayart.com\/ms\/wp-json\/wp\/v2\/pages\/29524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cnteaclayart.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cnteaclayart.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cnteaclayart.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cnteaclayart.com\/ms\/wp-json\/wp\/v2\/comments?post=29524"}],"version-history":[{"count":10,"href":"https:\/\/cnteaclayart.com\/ms\/wp-json\/wp\/v2\/pages\/29524\/revisions"}],"predecessor-version":[{"id":29824,"href":"https:\/\/cnteaclayart.com\/ms\/wp-json\/wp\/v2\/pages\/29524\/revisions\/29824"}],"wp:attachment":[{"href":"https:\/\/cnteaclayart.com\/ms\/wp-json\/wp\/v2\/media?parent=29524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}