Order Processing
Most orders will be processed and shipped within 1–3 business days. This timeline excludes custom-made goods, pre-order items, public holidays and special circumstances. Once your order has been dispatched, a tracking number will be sent to your email for you to monitor delivery status.
Estimated Delivery Time
Standard estimated delivery takes up to 15 business days, subject to the destination country or region. Please note that actual delivery times may vary due to customs clearance procedures, flight schedules, local courier handling, weather conditions, public holidays or other factors beyond our control. (The table below is for reference only.)
表格
| Country | Shipping Time (Days) | Average Transit Time (Days) |
|---|---|---|
| USA | 4–15 | 8 |
| Canada | 4–15 | 8 |
| United Kingdom | 7–12 | 8 |
| Australia | 7–15 | 10 |
| New Zealand | 7–15 | 10 |
| Germany | 6–15 | 8 |
| France | 7–15 | 10 |
| Singapore | 7–15 | 10 |
| Japan | 4–15 | 6 |
| Austria | 7–15 | 10 |
| Belgium | 7–15 | 10 |
| Switzerland | 7–15 | 10 |
| Spain | 7–15 | 10 |
| Netherlands | 4–15 | 8 |
| Italy | 7–15 | 10 |
| Norway | 15–20 | 16 |
| Sweden | 15–20 | 16 |
| Rest of the World | 15–30 | 20 |
Shipping Address
Please ensure your delivery address is accurate, complete and formatted correctly when placing your order. If parcels are returned, delayed, damaged or undeliverable due to incorrect addresses, customs clearance failure, recipient refusal or failure to collect packages, all resulting losses shall be borne by the buyer.
Customs, Duties & Import Taxes
Orders shipped to certain countries may incur customs duties, import taxes, VAT or other fees in accordance with local regulations. Such charges are not included in the product price and shall be paid by the buyer. Customs policies vary across countries. If you have any doubts, we recommend consulting your local customs office before placing an order.
Damaged Packaging
Every piece of Nixing Pottery is carefully inspected and securely packaged prior to shipment. Nixing pottery teapots and ornaments are fragile handcrafted goods, so we take extra care with packaging and will provide photos of the shipment packaging for your reference.
If your parcel arrives damaged, please contact us promptly and provide clear photographs showing:
- Outer shipping box
- Internal protective padding
- Damaged pottery item
- Shipping label
Once we verify the damage, we will offer a full refund or arrange a replacement shipment where feasible.
Delayed, Abnormal or Lost Parcels
If your shipment is delayed, shows abnormal tracking updates or appears lost, please contact us without delay. We will liaise with the logistics carrier and take all reasonable measures to resolve the issue. While some delays stem from customs or local delivery services, we will provide full support throughout the process.
Handmade Item Notice
All our works are handcrafted and carefully selected. Minor discrepancies in colour, surface texture, shape, dimensions and hand-finished details may exist. These are not manufacturing defects, but natural variations inherent to pure handmade craftsmanship.
Before You Place an Order
Should you have any questions regarding shipping, customs, product specifications, maintenance or whether an item meets your requirements, please feel free to contact us before checkout. We will gladly assist you with your selection.
After-sales Support
Our service does not end upon shipment. If you have any inquiries about the use, maintenance or selection of Nixing pottery teapots and ornaments, you may reach out to us at any time—we are always ready to help.