よくある質問
SHIPPING, ORDER & PAYMENT
SHIPPING
Once your orders shipped, you will receive a shipping confirmation email with tracking number and a link to the order tracking page. If you have any questions, please email us at info@cnteaclayart.com
The total waiting time = order processing time + shipping time
For all orders, typically it takes 1‑3 business days to process your order. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse. Normally for international shipping, please allow 2‑3 weeks shipping days.
ORDER
You can cancel your order as long as the order has not been processed, and you will receive a full refund in 1‑3 business days. However, we are not able to cancel it if it’s been processed and shipped. If customer insists to cancel before shipping, we will charge 15% restocking fee for the processing.